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ATM ERROR CODES

Error Code: 1
Definition: Time-out
Possible Cause:
1. Request has been sent. Time-out waiting for response or carrier was dropped. No characters were received. Time-out is typically 60 seconds.
2. Request has been sent. Time-out waiting for response or carrier was dropped. At least one character was received (ETX was never received). Time-out is typically 60 seconds.
3. EOT was received as first character after sending a NAK due to a bad response message.
Result:
No money is dispensed, screen and receipt display system unavailable.
 
Error Code: 3
Description: BCD NOANSWER
Possible Cause:
Possible may be a processor or telephone hardware problem.
Results:
No money is dispensed, screen and receipt display system unavailable
 
Error Code: 4
Description: ERROR IN MODEM DATA
Possible Cause:
Unexpected data received from processor in response to message.
Results:
No money is dispensed, screen and receipt display system unavailable.
 
Error Code: 5
Description: Connect 1200 Baud then lost carrier or connection. Host hung up.
Possible Cause:
1. Telephone line is not dedicated. (ATM is being used with another devices connected to the line.
2. Telephone line is noisy and in general has poor quality characteristics.
3. Baud rate set to high for telephone line conditions. Change baud rate settings.
4. Modem may be defective.
Results:
No money is dispensed, screen and receipt display system unavailable.
 
Error Code: 6
Description: BGD NODIALTONE
Possible Cause:
1. Used up all radial attempts and got No Dial Tone for each attempt.
2. Check local telephone line for proper operation.
3. Telephone hardware problems.
Results:
No money is dispensed, screen and receipt display system unavailable.
 
Error Code: 11
Description: No connect
Possible Cause:
1. Used up all radial attempt and got Busy Signal for each attempt or No Dial Tone for each attempt.
2. Got connected and never received ENQ within time-out period (14 Seconds).
Results:
No money is dispensed, screen and receipt display system unavailable.
 
Error Code: 13
Description: BGD DONE GOOD
Possible Cause:
Communication was normal, but response header does not match request.
Results:
No money is dispensed, screen and receipt display system unavailable.
 
Error Code: 14
Description: BGD DONE BAD
Possible Cause:
1. EOT was received as first character after the first request message was sent.
2. If EOT is received on subsequent attempts, then Error Code 1 is reported
Results:
No money is dispensed, screen and receipt display system unavailable.
 
Error Code: 17
Description: NO EOT
Possible Cause:
1. EOT from processor was not received within time out period.
2. Carrier was lost before receiving EOT.
Results:
No money is dispensed, screen and receipt display system unavailable.
 
Error Code: 18
Description: OVERFLOW
Possible Cause:
Received more characters, than expected after request causing modem buffer overflow.
Results:
No money is dispensed, screen and receipt display system unavailable.
 
Error Code: 48
Description: NO ANSWER
Possible Cause:
1. Modem response was good, but operation was not performed.
2. This is normally an internal terminal problem.
Results:
No money is dispensed, screen and receipt display system unavailable.
 
Error Code: 65
Description: Processor not communicating with the modem correctly
Possible Cause:
This is normally a terminal problem. The modem or the main board may cause the problem.
Results:
No money is dispensed, screen and receipt display system unavailable.
 
Error Code: 143
Description: PTDF (Processor Timeout Delay Failure) - ACS Code only.
Possible Cause:
A corrupt pin-working key may cause this problem.
Results:
No money is dispensed, screen and receipt display system unavailable.
 
Error Code: 32 (20h)
Description: Good operation
Recommended Action: No action required.
 
Error Code: 33 (21h)
Description: Feed Failure.
Recommended Action:
This error is usually associated with an empty note cassette or currency that is in “unfit” condition.
1. Refill the cassette as needed.
2. Inspect the cassette and feed path for currency that is stuck together or jammed.
3. If no jam is located, remove the first note from the cassette. Purge the dispenser. Do several test dispense operations. If the test dispenses are completed normally, and the return code are correct, clear all errors and place the cash dispenser in operation.
4. If the currency is in “fit “ condition and the error persists, consider replacing the cassette or the dispenser
 
Error Code: 34 (22h)
Description: Mistracked note at feed
Recommended Action:
This is a double detect fault.
1. Inspect the feed path for jammed currency. Remove jammed currency.
2. Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly. Clean the sensors a needed.
3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and perform several test dispenses. If the test dispenses are normal and the status clears, place the cash dispenser in service. If the error persists, replace the dispenser.
 
Error Code: 35 (23h)
Description: Mistracked note at double detect.
Recommended Action: This status occurs when a note arrives at the double detect without being seen by the feed sensor.
1. Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly. Clean the sensors a needed.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and perform several test dispenses. If the test dispenses are normal and the status clears, place the cash dispenser in service. If the error persists, replace the dispenser.
 
Error Code: 36 (24h)
Description: Mistracked note at exit.
Recommended Action:
This status occurs when a note is detected by the exit sensor when it should not have been. It can occur if there are notes already in the transport before the start of a transaction or if the exit sensor is blocked.
1. Verify that the diverter moves freely and is not binding. If the diverter has excessive binding or appears damaged, replace the dispenser.
2. Inspect the exit area to ensure nothing is blocking the exit sensor. Clean and verify the operation of the exit sensor. Replace the exit sensor if defective. Otherwise, replace the dispenser.
3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser.
 
Error Code: 37 (25h)
Description: Too long at exit.
Recommended Action:
This status is reported if the exit sensor is covered for a longer that allowed time for the current notes.
1. Inspect the note transport and delivery throat make sure all belts are on track and there are no documents jammed in the transport or exit areas. Place all belts on their respective rollers and gears. Clear the jammed documents.
2. Make sure that the exit sensor is clean and operation correctly.
3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser.
 
Error Code: 38 (26h)
Description: Blocked exit
Recommended Action:
This status appears if the exit sensor is covered or defective when the dispenser starts.
1. Inspect the note transport make sure all belts are on track and there is no currency jammed in the transport or exit areas. Place all belts on their respective rollers and gears. Clear the jammed documents.
2. Make sure that the exit sensor is clean and operation correctly.
3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser.
 
Error Code: 39 (27h)
Description: Too many notes
Recommended Action:
Clean the all sensors. Verify that all sensors are operation correctly. If all sensors are operation correctly, and the error persists, replace the replace the dispenser.
 
Error Code: 42 (2Ah)
Description: Transport error.
Recommended Action:
This is a timing wheel or timing wheel sensor error..
1. Inspect the dispenser to make sure all belts are on track and in good physical condition. Place all belts on their rollers and gears. If a belt displays excessive wear or damage you may be able to replace it. Otherwise, replace the dispenser.
2. Verify that the DC voltages to the dispenser are correct. Replace the power supply or dispenser DC power if either is defective.
3. Examine the timing wheel for physical defect. Make sure the electrical connections to the timing wheel sensor are secure and the time wheel sensor is clean. Replace the timing wheel or the timing wheel sensors if they are defective. Otherwise, it may be necessary to replace the dispenser.
4. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.